SHIPPING & EXCHANGES

 

Shipping Information

Because all OTEM products are made-to-order, please allow 2 business days for your order to process and an additional 3-8 business days for production. Please contact info@otemnewyork.com for rush orders.  

Once your order is ready, we offer a variety of shipping options:

USPS First Class Mail (U.S. only, 1-3 business days) — $5 flat rate

USPS Priority 2-day Express  (U.S. only, 2 business days) — $10 flat rate

USPS Priority Express (U.S. only, next day) – $32 flat rate

USPS Flat Rate International (International, 6-10 business days) - $30

DHL International (international, 3-4 business days) - $70 

 

All products over $300 are insured. International orders may be subject to additional customs and duties, depending on country, and are the responsibility of the purchaser.

 

RETURNS, Exchanges & MODIFICATIONS

We proudly stand by the quality of our products, and want our customers to be happy with their products. If for any reason you are dissatisfied with your item, please contact us at info@otemnewyork.com within 14 days of your purchase.

 

Standard Purchases within the U.S.: 

Exchanges and returns are accepted on items received in their original condition (unworn, unused and unaltered) within 14 days of purchase. 

Standard Purchases outside of the U.S.:  

All international orders are final sale.

Custom Orders: 

All custom orders are final sale. 

Damaged Items & Repairs

Quality is extremely important to us. If your item is damaged, we are happy to fix it or replace it for you within our 1-year warranty.